Manage Customer Success to Reduce Churn
The health of a SaaS business is directly tied to its ability to retain its customers and prevent churn. To do this, they have to ensure that their customers are happy. That means making sure they get...
View ArticleBuilding Smarter Software: Proactively Deliver Insights
Three years ago I spent a lot of time looking at SaaS business intelligence companies. I loved what I saw in the demos: easy data connections, slick looking graphs, powerful drill down tools and custom...
View ArticleConviction in the Face of Noise
Nine years after starting a company to make machines listen to music at MIT, Brian and Tristan are selling their company, The Echo Nest, to Spotify, the largest music streaming service in the world....
View ArticleThat’s a Nice Little $40M eCommerce Company You Have There. Call Me When It...
This article was originally published on Pando.com It will surprise a lot of entrepreneurs to learn that building an e-commerce business with $10 million to $20 million in revenues is not that hard. It...
View ArticleOn having been InOCULated
Today Oculus is being acquired by Facebook in a fantastic deal that not only validates the team’s vision and hard work but one that will also accelerate their ability to bring an unprecedented VR...
View ArticleOur latest Cloud App Investment: Lever. Cloud computing takes HR to new heights.
We’ve all been there. It’s two minutes before the interview starts. You quickly search for a resume, you know you saved it somewhere… and where are those notes from your colleague about this candidate?...
View ArticleNamely – our third HR tech investment in three months. What’s going on here?
Typically, HR tech has been viewed skeptically by investors. The HR function is a cost center, and because it’s been hard to show a strong ROI, the head of HR doesn’t typically command a big budget....
View ArticleToward Our 3D Future
This article was originally published in TechCrunch. If the past couple of years have been about one theme for me investment-wise, they have been about exploring the bridge between bits and atoms with...
View ArticleBuilding Apps for 4 Billion People
In the next few years, 80% of adults will be online and will have smartphones. That’s almost 4 billion people online using mobile apps. As early-stage venture capital investors, it’s an exciting time...
View ArticleYahoo! The Next Chapter for Polyvore, My First Matrix Investment
Today, Yahoo announced its acquisition of Polyvore, a leading social commerce site and the largest fashion destination site in the world. Polyvore allows its global user-base to discover new...
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